Legal Disclaimer for Mr Massala (Babuchi Food Preparation LLC)

License No. 1547916 – Dubai, UAE
Last Updated: [1st December 2025]

By accessing or using the Mr Massala website, mobile services, or ordering platforms (“the Platform”), you acknowledge and agree to the terms outlined in this Legal Disclaimer. If you do not agree, you must discontinue use of the Platform immediately.

1. Business Identity & Scope

Mr Massala is the trading name of Babuchi Food Preparation LLC (License No. 1547916), a registered food preparation and delivery business operating within Dubai, United Arab Emirates.
The company functions as a direct food provider, offering freshly prepared meals, catering services, subscription meal plans, and a loyalty rewards programme.

2. Food Preparation & Allergen Information

All food products are prepared by Babuchi Food Preparation LLC in licensed facilities regulated by Dubai Municipality.
While we maintain the highest food safety and hygiene standards:

• Allergen information is provided to the best of our knowledge

• Cross-contamination may occur in environments where allergens are handled

• Customers with severe allergies or dietary sensitivities must contact us directly before placing an order

Mr Massala and Babuchi Food Preparation LLC do not assume liability for reactions caused by unknown or undisclosed allergens.

3. Delivery Liability (Own Drivers & Third-Party Couriers)

Orders may be delivered by:

• Mr Massala’s in-house delivery drivers

• Approved independent third-party delivery partners

While we aim to ensure timely and safe delivery, Babuchi Food Preparation LLC is not liable for:

• Delays caused by traffic, weather, or courier availability

• Errors or mishandling by third-party delivery services

• Damage, spillage, or quality degradation once the order has left our premises

Once a driver (internal or third-party) collects an order, responsibility for safe transport lies with the courier.

4. Accuracy of Information

All images, menu descriptions, prices, portion sizes, promotions, subscription details, and catering information displayed on the Platform are provided with reasonable accuracy.
However, actual products may vary due to:

• Seasonal ingredient availability

• Supplier changes

• Menu updates

• Chef variations

Babuchi Food Preparation LLC reserves the right to update menu items, pricing, and product information without prior notice.

5. Payments & Third-Party Online Ordering Platforms

Mr Massala accepts:

• Cash on delivery

• Card payments (online and POS)

• Payments made through third-party ordering platforms

Babuchi Food Preparation LLC is not responsible for:

• Technical issues on external ordering platforms

• Payment disputes related to third-party systems

• Platform-specific promotions, errors, or cancellations

Refund decisions follow UAE Consumer Protection Law and our internal refund policy.

6. No Warranties

To the fullest extent permitted by UAE law, the Platform and all services are provided “as is” and “as available” without warranties of any kind, including but not limited to:

• Fitness for a particular purpose

• Accuracy, reliability, or uninterrupted functionality

• Guaranteed availability of products or ingredients

7. Limitation of Liability

To the maximum extent permitted under UAE law, Babuchi Food Preparation LLC, its owners, employees, partners, and affiliates shall not be liable for:

• Direct, indirect, or consequential damages

• Food-related illness, allergic reactions, or adverse effects

• Delays, loss, or service issues caused by delivery partners

• Data loss, service interruption, or website performance errors

Your use of the Platform is at your own risk.

8. Data Collection & Privacy

Mr Massala collects personal data such as:

• Name, phone number, and address

• Email and delivery details

• Payment confirmation information

• Loyalty programme and subscription preferences

Babuchi Food Preparation LLC does not sell, rent, or share customer data with third parties except as required for:

• Delivery fulfilment

• Payment processing

• Compliance with UAE authorities

All data is stored securely in accordance with UAE privacy regulations and best practices.

9. Catering, Subscription Meals & Loyalty Programme

Information provided for catering, subscription plans, and loyalty rewards is subject to change at any time.
Availability, pricing, delivery windows, and menu items may vary based on capacity, demand, and ingredient supply.

Babuchi Food Preparation LLC does not guarantee uninterrupted service for subscription meals or reward redemption.

10. UAE Regulatory Compliance

Mr Massala and Babuchi Food Preparation LLC operate under all applicable UAE regulations, including:

• Dubai Municipality Food Safety Regulations

• UAE Consumer Protection Law – Federal Law No. 15 of 2020

• E-Commerce and Digital Transactions Guidelines

• TDRA digital compliance requirements

Users agree to comply with all local laws while using the Platform.

11. Changes to This Disclaimer

Mr Massala reserves the right to update or modify this Disclaimer at any time without prior notice.
Continued use of the Platform constitutes acceptance of any revised terms.

Privacy Policy - the basics

Privacy Policy for Mr Massala (Babuchi Food Preparation LLC)

License No. 1547916 – Dubai, UAE
Last Updated: [1st December 2025]

This Privacy Policy explains how Mr Massala, operated by Babuchi Food Preparation LLC, collects, uses, stores, protects, and discloses your personal information.
By using our website, mobile platform, or ordering services (“the Platform”), you agree to the practices described in this policy.

1. Who We Are

Trading Name: Mr Massala
Registered Entity: Babuchi Food Preparation LLC
License Number: 1547916
Location: Dubai, United Arab Emirates
Website: www.mrmassala.uk
Official Contact Email: connect@mrmassala.uk
Customer Support Number: 056 382 4002

We provide food preparation and delivery services, catering, subscription meal plans, and loyalty rewards.

2. Information We Collect

2.1 Personal Identification Data

• Full name

• Mobile number

• Email address

• Delivery address

• Date of birth (optional)

2.2 Order & Transaction Data

• Order history

• Payment confirmation (we do not store full card details)

• Delivery notes and preferences

• Catering or subscription meal specifications

2.3 Technical & Device Data

• IP address

• Browser type

• Device information

• Cookies and analytics data

2.4 Loyalty & Subscription Data

• Points earned, redeemed, and balance

• Subscription meal preferences

• Participation in promotions

2.5 Communication Data

• Customer service messages

• Feedback and reviews

• WhatsApp communication (if used)

3. How We Use Your Information

We use your personal data to:

3.1 Provide Our Services

• Prepare and deliver food orders

• Manage catering and subscription plans

• Operate loyalty programmes

• Send order updates and confirmations

3.2 Process Payments

• Confirm successful payments

• Prevent fraud

• Maintain secure transaction records

3.3 Improve Our Platform & Customer Experience

• Analyse usage patterns

• Enhance service quality

• Develop new features and promotions

3.4 Marketing (Based on Consent)

• Send promotions, offers, and updates

• Inform you of loyalty rewards

• Notify you of subscription renewals

3.5 Legal Compliance

• Follow UAE regulations

• Maintain audit and business records

• Respond to legal or government requests

4. How We Share Your Data

We do not sell or trade your information.
Data is only shared with trusted partners when required to operate our services.

4.1 Delivery Partners

We may share your:

• Name

• Delivery location

• Phone number

• Order details

With our internal drivers or authorised third-party couriers.

4.2 Payment Processors

Secure third-party payment gateways handle your payment details.
We do not store or access your full card numbers.

4.3 IT, Hosting & Support Providers

Used for website hosting, analytics, and system security.

4.4 Legal Authorities

Shared only when required by UAE law, regulation, or official investigation.

5. Data Security

We apply strict security measures, including:

• SSL encryption

• Secure server storage

• Access controls for authorised staff only

• Regular system monitoring

Despite strong protections, no online system is 100% risk-free.

6. Cookies & Tracking

We use cookies to:

• Keep you logged in

• Save your cart

• Improve platform performance

• Analyse browsing behaviour

You may disable cookies in your browser, but some features may be affected.

7. Marketing Communication

With your consent, we may contact you via:

• WhatsApp

• SMS

• Email

• Phone

• Push notifications

You may opt out anytime by contacting us.

8. Data Retention

We retain your personal data for as long as necessary to:

• Provide our services

• Maintain your account

• Meet legal and financial obligations

Data that is no longer required is securely deleted.

9. Your Rights

Under UAE data protection standards, you may:

• Request access to your data

• Request correction of inaccurate details

• Ask for deletion where permitted

• Withdraw marketing consent

• Request details on how your data is used

Requests can be sent to connect@mrmassala.uk or 056 382 4002.

10. Children’s Privacy

Our services are not intended for individuals under 18 years old without parental supervision.
We do not knowingly collect data from minors.

11. External Links

Our Platform may contain links to:

• Payment gateways

• Delivery partners

• Social media pages

We are not responsible for how external sites handle privacy.

12. Updates to This Privacy Policy

We may update this Privacy Policy periodically.
The updated version will be posted on our website with a new effective date.
Continued use means you accept the updated policy.

13. Contact Information

For privacy questions or data requests, contact us:

Mr Massala / Babuchi Food Preparation LLC
Dubai, UAE
📧 Email: connect@mrmassala.uk
📞 Phone: 056 382 4002
🌐 Website: www.mrmassala.uk